Important questions quickly answered
Here you will find answers to the most frequently asked questions. Do you have a request or want more information? Call us (+49 2444 830) or send us an e-mail – we are always happy to assist you!
What are the hours of the reception desk?
The reception is open from Monday to Friday and Sunday from 8 a.m. to 12 p.m. On Saturdays, we are open from 8 a.m. to 8 p.m.
Is it possible to arrive outside reception hours?
Of course! Please just let us know in advance. We will leave the key for you and take care of all formalities the following day.
Are there different apartment categories?
No! And that's wonderful, because you choose exactly what you wish and no predefined category. Whether view, balcony, size or bed type, you can decide for yourself. Check out the apartment overviews.
Are cots and high chairs available?
On request, we can provide you with a travel cot and a high chair free of charge.
Can I bring my pet?
We would be delighted to welcome your furry friend on request (and subject to availability). You and your pet will find your temporary home in select apartments. Please let us know in advance if your pet will be accompanying you to the Eifel region.
What amenities can I look forward to?
We have furnished the apartments comfortably and tastefully with attention to detail. In all apartments, you can find:
- Fully equipped kitchen with microwave, oven, and dishwasher
- Towels and bed linen
- Flat-screen TV and DVD player
- Radio alarm clock, telephone, and CD player
- Game collection
- Steam iron
- Free Wi-Fi
Depending on the selected room, the apartments may have additional amenities.
What’s included in the playroom?
Browse the small library, play foosball, or enjoy a game of table tennis – you decide!
Is there parking?
Of course! You can park at the Ferienpark for free.
A spa and fitness area at the Ferienpark? Really?
Yes, our guests love the small sauna world, the relaxation area, and especially the fitness area.
What else can I look forward to at the Ferienpark
In addition to relaxation in the sauna and workouts in the fitness room, you can look forward to a mini-library, DVD rental, parking directly at the Ferienpark, a playroom with small library, foosball, and table tennis, a bike cellar, and caring staff who are always ready to help.
This was a great place to stay, quiet, and it had everything that we needed.